{"id":15284,"date":"2020-04-10T08:23:16","date_gmt":"2020-04-10T12:23:16","guid":{"rendered":"https:\/\/live-pmp-vitrine-1.pantheonsite.io\/2024\/03\/11\/webinar-observatory-conference-of-customer-journeys\/"},"modified":"2024-04-10T11:30:38","modified_gmt":"2024-04-10T15:30:38","slug":"webinar-conference-observatoire-des-parcours-clients-2","status":"publish","type":"post","link":"http:\/\/pmpstrategy.com\/en\/2020\/04\/10\/webinar-conference-observatoire-des-parcours-clients-2\/","title":{"rendered":"WEBINAR – OBSERVATORY CONFERENCE OF CUSTOMER JOURNEYS"},"content":{"rendered":"

PMP and Mediatech-cx are pleased to have invited you to discover the first cross-sectoral benchmark of customer journeys, conducted in partnership with IFOP during a webinar on april 21.<\/span><\/span><\/h2>\n

Many companies use the <\/span><\/span>Net Promoter Score\u00ae<\/span><\/span><\/b> and the <\/span><\/span>Customer Effort Score<\/span><\/span><\/b> as performance indicators for their organization. But few of them have the opportunity to compare them to those of their peers… For the first time, <\/span><\/span>PMP<\/span><\/span><\/b> and <\/span><\/span>Mediatech-cx<\/span><\/span><\/b> present the results of a <\/span><\/span>study carried out in January 2020<\/span><\/span><\/b> with a representative panel of <\/span><\/span>2,080 people<\/span><\/span><\/b>, in which you will find comparisons of <\/span><\/span>CES on different customer journeys<\/span><\/span><\/b> and of <\/span><\/span>NPS\u00ae of several brands<\/span><\/span><\/b>, in different sectors of activity, including <\/span><\/span>Energy<\/span><\/span><\/b>, <\/span><\/span>Banking<\/span><\/span><\/b>, <\/span><\/span>Insurance<\/span><\/span><\/b>, <\/span><\/span>Telecoms<\/span><\/span><\/b> and <\/span><\/span>Transport<\/span><\/span><\/b><\/p>\n

Net Promoter Score and NPS are registered trademarks of <\/span><\/span><\/i>Bain & Company, Inc., Satmetrix Systems, Inc., Reichheld Fred<\/span><\/span><\/i><\/p>\n

We apologize for the technical problems which hampered the readability of the material for some of the participants. <\/span>As promised, here is the link to access the full shared support:<\/span><\/p>\n

Download the PMP x Mediatech-cx presentation<\/span><\/a><\/p>\n

In response to the many questions and expectations expressed, we invite you to meet to organize <\/span><\/span>a private and personalized sectorial presentation of this study.<\/span><\/span><\/strong><\/p>\n

Do you want a focus on a particular sector? <\/span>Tell us while confirming your request via the link below:<\/span><\/span><\/p>\n

I make appointment<\/a><\/span><\/strong><\/p>\n

\n

 <\/h2>\n","protected":false},"excerpt":{"rendered":"

PMP and Mediatech-cx are pleased to have invited you to discover the first cross-sectoral benchmark of customer journeys, conducted in partnership with IFOP during a webinar on april 21. 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