For this new Conf’Talk, we invited you to discuss the impacts of the COVID crisis on the experience offered to your customers and policyholders, and on the digital & data levers to respond to it and to integrate changes in behavior and customer expectations that this period created.<\/strong><\/p>\n The crisis has upset Covid\u00a0experience that the insurance market offer their customers<\/strong>\u00a0: customer management has been difficult to achieve in the context of closure of contacts and teams telework,\u00a0Canal Digital<\/strong>\u00a0‘s’ is affirmed in the long term as an\u00a0essential contact channel<\/strong>\u00a0, and we have seen the emergence of\u00a0new customer behaviors<\/strong>\u00a0(digitization of interactions, boom in telemedicine, etc.) but also\u00a0new service expectations<\/strong>\u00a0(COVID risk management, HR and legal support for companies , support on health policy, etc.)<\/p>\n This event plunges us into a lasting context of uncertainty (reappearance of the epidemic, extent and duration of the economic crisis, new customer behaviors, etc.) which will require strong reactivity.\u00a0Capturing weak signals, interpreting various information bundles, will be the key to making the right decisions at the right time.\u00a0Knowing how to\u00a0use real-time data<\/strong>\u00a0to manage will assert itself as a major lever for performance.<\/p>\n So what can be the levers, tools and responses to these issues?\u00a0Ultimately, how can I change my operating model for more performance, agility and customer value?<\/p>\n During this webinar, we detailed inspiring approaches, tools and feedback, sometimes from other industries.<\/p>\n","protected":false},"excerpt":{"rendered":" The\u00a0conf’talk insurance\u00a0is a new event\u00a0PMP\u00a0for the insurance sector.\u00a0We invite you to come and discuss a topic in videoconference. For this new Conf’Talk, we invited you to discuss the impacts of…<\/p>\n","protected":false},"author":17,"featured_media":17908,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"cybocfi_hide_featured_image":"yes","footnotes":""},"categories":[76],"tags":[],"class_list":{"0":"post-15271","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-news"},"yoast_head":"\n