{"id":15285,"date":"2020-07-08T12:43:30","date_gmt":"2020-07-08T16:43:30","guid":{"rendered":"https:\/\/live-pmp-vitrine-1.pantheonsite.io\/2024\/03\/11\/conftalk-nps-study-focus-on-insurance-and-mutuals\/"},"modified":"2024-04-10T11:15:25","modified_gmt":"2024-04-10T15:15:25","slug":"etude-nps-focus-sur-l-assurance-et-les-mutuelles-2","status":"publish","type":"post","link":"https:\/\/pmpstrategy.com\/en\/2020\/07\/08\/etude-nps-focus-sur-l-assurance-et-les-mutuelles-2\/","title":{"rendered":"CONF&#8217;TALK NPS STUDY: FOCUS ON INSURANCE AND MUTUALS"},"content":{"rendered":"<h2><span><span>The&nbsp;conf&#8217;talk insurance&nbsp;is a new event&nbsp;PMP&nbsp;for the insurance sector.&nbsp;We invite you to come and discuss a topic in videoconference.<\/span><\/span><\/h2>\n<p><span><span>For our next Conf&#8217;Talk, we invite you to discuss the results for the Insurance and Mutuals sector of the Observatory of Client Career Paths that we carried out in January 2020, in partnership with Mediatech-CX and IFOP .<\/span><\/span><\/p>\n<p><span><span>Many companies use the Net Promoter Score\u00ae and the Customer Effort Score as performance indicators for their organization.&nbsp;<\/span><span>But few of them have the opportunity to compare these indicators with those of their peers &#8230; What impact do these indicators have on the level of customer engagement and the potential for value creation?<\/span><\/span><\/p>\n<\/p>\n<p class=\"text-build-content\" style=\"text-align: center\"><span><span>We are expecting many of you to discuss on Friday&nbsp;&nbsp;<\/span><\/span><b><span><span>July 10<\/span><\/span><\/b><span><span>&nbsp;&nbsp;from&nbsp;<\/span><\/span><strong><span><span>8:30 am to 9:30 am<\/span><\/span><\/strong>&nbsp;<span><span>on Zoom<\/span><\/span><\/p>\n<p class=\"text-build-content\" style=\"text-align: center\"><b><span><span>On registration confirmation only&nbsp;<\/span><\/span><\/b><span><span>&nbsp;(limited number of places)<\/span><\/span><\/p>\n<p class=\"btn\" style=\"text-align: center\"><a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLScTkwU1d0YlIQdYm6QnM0NeMf7Xk9dofDPAi0XCBN30n9V7lg\/viewform?usp=sf_link\"><span style=\"font-size: 14pt\">Registration<\/span><\/a><\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The&nbsp;conf&#8217;talk insurance&nbsp;is a new event&nbsp;PMP&nbsp;for the insurance sector.&nbsp;We invite you to come and discuss a topic in videoconference. For our next Conf&#8217;Talk, we invite you to discuss the results for&#8230;<\/p>\n","protected":false},"author":15,"featured_media":17900,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"cybocfi_hide_featured_image":"yes","footnotes":""},"categories":[100],"tags":[],"class_list":{"0":"post-15285","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-financial-services-institutions"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CONF&#039;TALK NPS STUDY: FOCUS ON INSURANCE AND MUTUALS - PMP Strategy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pmpstrategy.com\/en\/2020\/07\/08\/etude-nps-focus-sur-l-assurance-et-les-mutuelles-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CONF&#039;TALK NPS STUDY: FOCUS ON INSURANCE AND MUTUALS - PMP Strategy\" \/>\n<meta property=\"og:description\" content=\"The&nbsp;conf&#8217;talk insurance&nbsp;is a new event&nbsp;PMP&nbsp;for the insurance sector.&nbsp;We invite you to come and discuss a topic in videoconference. For our next Conf&#8217;Talk, we invite you to discuss the results for...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pmpstrategy.com\/en\/2020\/07\/08\/etude-nps-focus-sur-l-assurance-et-les-mutuelles-2\/\" \/>\n<meta property=\"og:site_name\" content=\"PMP Strategy\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PMPStrategy\" \/>\n<meta property=\"article:published_time\" content=\"2020-07-08T16:43:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-10T15:15:25+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/pmpstrategy.com\/wp-content\/uploads\/conftalk1007.png\" \/>\n\t<meta property=\"og:image:width\" content=\"567\" \/>\n\t<meta property=\"og:image:height\" content=\"301\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Virginie Virginie\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@PMP_Strategy\" \/>\n<meta name=\"twitter:site\" content=\"@PMP_Strategy\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Virginie Virginie\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/pmpstrategy.com\/en\/2020\/07\/08\/etude-nps-focus-sur-l-assurance-et-les-mutuelles-2\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/pmpstrategy.com\/en\/2020\/07\/08\/etude-nps-focus-sur-l-assurance-et-les-mutuelles-2\/\"},\"author\":{\"name\":\"Virginie Virginie\",\"@id\":\"https:\/\/live-pmp-vitrine-1.pantheonsite.io\/en\/#\/schema\/person\/9fbb9a61312ebfc092c7f6cfa4151fdd\"},\"headline\":\"CONF&#8217;TALK NPS STUDY: FOCUS ON INSURANCE AND MUTUALS\",\"datePublished\":\"2020-07-08T16:43:30+00:00\",\"dateModified\":\"2024-04-10T15:15:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/pmpstrategy.com\/en\/2020\/07\/08\/etude-nps-focus-sur-l-assurance-et-les-mutuelles-2\/\"},\"wordCount\":162,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/live-pmp-vitrine-1.pantheonsite.io\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/pmpstrategy.com\/en\/2020\/07\/08\/etude-nps-focus-sur-l-assurance-et-les-mutuelles-2\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/pmpstrategy.com\/wp-content\/uploads\/conftalk1007.png\",\"articleSection\":[\"Financial services &amp; 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