{"id":15303,"date":"2020-04-10T08:23:16","date_gmt":"2020-04-10T12:23:16","guid":{"rendered":"https:\/\/live-pmp-vitrine-1.pantheonsite.io\/2024\/03\/11\/webinar-observatory-conference-of-customer-journeys-2\/"},"modified":"2024-04-10T11:30:58","modified_gmt":"2024-04-10T15:30:58","slug":"webinar-conference-observatoire-des-parcours-clients-3","status":"publish","type":"post","link":"https:\/\/pmpstrategy.com\/en\/2020\/04\/10\/webinar-conference-observatoire-des-parcours-clients-3\/","title":{"rendered":"Webinar &#8211; Observatory Conference of Customer Journeys"},"content":{"rendered":"<h2><b><span><span>PMP <\/span><\/span><b><span><span>and<\/span><\/span><\/b><span><span> Mediatech-cx<\/span><\/span><\/b><span><span> are pleased to have invited you to discover the first cross-sectoral benchmark of Customer Journeys, conducted in partnership with IFOP during a webinar on April 21.<\/span><\/span><\/h2>\n<p><span><span>Many companies use the <\/span><\/span><b><span><span>Net Promoter Score\u00ae<\/span><\/span><\/b><span><span> and the <\/span><\/span><b><span><span>Customer Effort Score<\/span><\/span><\/b><span><span> as performance indicators for their organization. But few of them have the opportunity to compare them to those of their peers &#8230; For the first time, <\/span><\/span><b><span><span>PMP<\/span><\/span><\/b><span><span> and <\/span><\/span><b><span><span>Mediatech-cx<\/span><\/span><\/b><span><span> present the results of a <\/span><\/span><b><span><span>study carried out in January 2020<\/span><\/span><\/b><span><span> with a representative panel of <\/span><\/span><b><span><span>2,080 people<\/span><\/span><\/b><span><span> , in which you will find comparisons of <\/span><\/span><b><span><span>CES on different customer journeys<\/span><\/span><\/b><span><span> and of <\/span><\/span><b><span><span>NPS\u00ae of several brands<\/span><\/span><\/b><span><span> , in different sectors of activity, including <\/span><\/span><b><span><span>Energy<\/span><\/span><\/b><span><span> , <\/span><\/span><b><span><span>Banking<\/span><\/span><\/b><span><span> , <\/span><\/span><b><span><span>Insurance<\/span><\/span><\/b><span><span>, <\/span><\/span><b><span><span>Telecoms<\/span><\/span><\/b><span><span> and <\/span><\/span><b><span><span>Transport<\/span><\/span><\/b><\/p>\n<p><i><span><span>Net Promoter Score and NPS are registered trademarks of <\/span><\/span><\/i><i><span><span>Bain &amp; Company, Inc., Satmetrix Systems, Inc., Reichheld Fred<\/span><\/span><\/i><\/p>\n<p><span><span>We apologize for the technical problems which hampered the readability of the material for some of the participants. <\/span><span>As promised, here is the link to access the full shared support:<\/span><\/span><\/p>\n<p><span><span>In response to the many questions and expectations expressed, we invite you to meet to organize <\/span><\/span><strong><span><span>a private and personalized sectorial presentation of this study.<\/span><\/span><\/strong><\/p>\n<p><span><span>Do you want a focus on a particular sector? <\/span><span>Tell us while confirming your request via the link below:<\/span><\/span><\/p>\n<h2>\n<p>&nbsp;<\/h2>\n","protected":false},"excerpt":{"rendered":"<p>PMP and Mediatech-cx are pleased to have invited you to discover the first cross-sectoral benchmark of Customer Journeys, conducted in partnership with IFOP during a webinar on April 21. Many&#8230;<\/p>\n","protected":false},"author":17,"featured_media":15937,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"cybocfi_hide_featured_image":"yes","footnotes":""},"categories":[78],"tags":[],"class_list":{"0":"post-15303","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-publications-en"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Webinar - Observatory Conference of Customer Journeys - PMP Strategy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pmpstrategy.com\/en\/2020\/04\/10\/webinar-conference-observatoire-des-parcours-clients-3\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webinar - Observatory Conference of Customer Journeys - PMP Strategy\" \/>\n<meta property=\"og:description\" content=\"PMP and Mediatech-cx are pleased to have invited you to discover the first cross-sectoral benchmark of Customer Journeys, conducted in partnership with IFOP during a webinar on April 21. 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