The conf’talk insurance is a new event PMP for the insurance sector. We invite you to come and discuss a topic in videoconference.
For our next Conf’Talk, we invite you to discuss the results for the Insurance and Mutuals sector of the Observatory of Client Career Paths that we carried out in January 2020, in partnership with Mediatech-CX and IFOP .
Many companies use the Net Promoter Score® and the Customer Effort Score as performance indicators for their organization. But few of them have the opportunity to compare these indicators with those of their peers … What impact do these indicators have on the level of customer engagement and the potential for value creation?
We are expecting many of you to discuss on Friday July 10 from 8:30 am to 9:30 am on Zoom
On registration confirmation only (limited number of places)