Download the PMP x Mediatech-cx presentation
A few weeks ago, PMP and Mediatech-cx joined forces to present the results of a study carried out in January 2020 with a representative panel of 2,080 people , in which you found comparisons of CES on different customer journeys. and NPS® from several brands , in different business sectors, including Energy , Banking , Insurance , Telecoms and Transport during a webinar.
Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., Reichheld Fred
IT Social and L’Agefi discuss the results of our study and the importance of improving its CES in the customer loyalty process.
